Refund policy

Q: I purchased a toy but no longer want it. Can I return it?

A: Absolutely! Provided that your purchase was made directly from the CHEWFFON website, we accept returns on all unused, unwashed, and undamaged items within 100 days from the purchase date. Please ensure that all returned items are in their original packaging with the tags still attached. We maintain the authority to deny a refund request if the returned items have been used, washed, or damaged. The customer will be responsible for all return shipping charges. Please note that CHEWFFON will refund original shipping and handling costs.

Q: I returned my item and it has been received. When do I get my refund?

A: The refund process typically takes about 5-7 business days to reflect in your account. However, this timeline may vary depending on your bank’s processing time. To expedite the process, we recommend that you notify us before sending items back. You can do this by emailing us at info@chewffon.com with your order number and details of the items you are returning.

 

Q: After playing with a CHEWFFON toy, my dog ripped it apart. Can I get a refund or replacement?

A: We understand that every dog plays differently, and some might be tougher on their toys than others. If the toy is damaged due to any circumstances, we can issue a refund within 7 days of purchase. If the toy is damaged within 30 days of purchase, we’ll happily replace it for free.